Privacy Policy

Welcome to Fun Top-Up. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@funtopup.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the Fun Top-Up platform or mobile application, expressing an interest in obtaining information about us or our services, or when participating in activities on the platform.

• Personal Identity Info: Full Name, Mobile Number, Email Address, and Security PIN.
• Verification Documents (KYC): NID, Passport, or Driving License document images for identity verification.
• Transaction Records: Flexiload mobile numbers, deposit amounts, transaction IDs, and wallet balances.

2. How We Use Your Information

We use personal information collected via our platform for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To execute mobile recharge (Flexiload), bill payments, and automated wallet deposits via PakhiPay.
• To send administrative notifications, push alerts, and transaction confirmations.
• To verify identity and prevent fraudulent activities.

3. Data Security & Storage

We implement a variety of security measures including SSL encryption, hashed PIN codes, and restricted database access to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

4. Disclosure of Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations with authorized payment gateway providers (e.g. PakhiPay) and telecom networks.

5. Contact Us

If you have questions or comments about this policy, you may contact our support team at: